A digital portal through which government agencies will process personnel and administrative matters is scheduled to become operational on September 30, Minister of Public Service, Government Efficiency and Implementation Zulfikar Ally has announced.
Ally told the Department of Public Information (DPI) that the system would replace the largely paper-based arrangements under which ministries and other agencies communicate with the Public Service Ministry.
Requests relating to employment, the renewal of contracts, duty-free concessions and scholarships are among the matters expected to be processed through the portal.
According to Ally, permanent secretaries, human resources managers and personnel officers are being trained ahead of its introduction.
The minister said the system should substantially shorten processing times, including for employment approvals and the placement of new employees on the government payroll. He projected that some transactions which previously took extended periods could be completed within one to two weeks.
The portal forms part of the government’s wider drive to digitise the public service and improve the delivery of services. The Public Service Ministry’s records are also being digitised as part of the exercise.
While several government services have moved online in recent years, members of the public have continued to complain about delays in the processing of documents and the need to make repeated visits to state agencies.
The government has not disclosed the cost of establishing the portal or provided detailed information about its data-security arrangements. It is also unclear whether public servants will be able to monitor the progress of requests submitted on their behalf.
The ministry was renamed the Ministry of Public Service, Government Efficiency and Implementation following the September 2025 general elections and was given an expanded mandate for modernising government operations.
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