One Communications (Guyana) yesterday said that it has successfully completed the nationwide decommissioning of its legacy 2G network.
In a statement, it said that this marked a significant milestone in the company’s ongoing investment in modern telecommunications infrastructure and improved mobile connectivity.
The exercise was done in 5 phases, beginning on May 14, with the final phase completed in October 2026. The shutdown covered network sites across Georgetown, East Coast Demerara, West Demerara, East and West Coast Berbice, Essequibo and some hinterland communities, bringing an end to the company’s operation of second-generation mobile technology.
Chief Executive Officer of One Communications Guyana, Abraham Smith, said the completion reflects the company’s commitment to building a stronger and more capable mobile network.
He said that by retiring the older technology, the company can focus its resources on more advanced infrastructure, including its LTE (Long Term Evolution) network, which supports faster data speeds, greater capacity and a more efficient mobile experience.
The milestone comes amid growing demand for mobile connectivity in Guyana. One Communications previously reported a 28 per cent rise in mobile data traffic and a 23 per cent increase in average data consumption per customer.
The company said it has also undertaken capacity enhancements at 35 mobile sites across Guyana as part of its broader network improvement programme.
For customers already using compatible 3G or 4G LTE devices and SIM cards, the statement said that the shutdown generally requires no additional action. However, customers still using 2G-only phones or SIM cards will need to upgrade to compatible technology to continue accessing One Communications’ mobile services.
To assist affected customers, One Communications undertook a customer migration programme that began over a year ago, involving direct calls, text messages, public notices and targeted outreach. The company says it is still offering free SIM upgrades and replacement handsets to eligible customers, this will continue until December 31, 2026.
Customers upgrading their SIM cards can retain their existing mobile numbers. Customers who are unsure whether their phones or SIM cards are compatible are encouraged to visit their nearest One Communications store, contact Customer Support on 0663 or visit https://onecommgroup.com/gy/2g-decommissioning/ and use the eligibility checker to find out if they qualify for a free upgrade.
One Communications said it continues to encourage customers who have not yet upgraded to do so promptly to restore access to mobile services.
The company said that the completion of the 2G shutdown represents another step in One Communications’ long-term strategy to strengthen its telecommunications infrastructure and support Guyana’s growing digital economy.
Discussion